Microsoft SharePoint is software for servers that enables users to share documents within an organization. Companies planning to create a knowledge base will most likely consider using SharePoint rather than trying a specialized knowledge management... Read More

What is Knowledge Base? A knowledge base contains knowledge about your product, service, or company; written in such a way that it can help employees or customers find the information they need quickly and efficiently. It is designed to answer... Read More

The success of a business is a chain reaction of many factors such as; the happiness of employees, its processes, proper investment, budget planning, marketing, sales, profit, and revenue. Profit and revenue are key targets for a business, and... Read More

Table of Contents What Is a Standard Operating Procedure? Various Types of Standard Operating Procedures Checklists Step-by-Step Instructions Lists Arranged in A Hierarchy Process Flowchart Why is a Standard Operating Procedure Important?... Read More

Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

Table of Contents What is Internal Knowledge Base? What is the purpose of an Internal Knowledge Base? Why does an organization need an Internal Knowledge Base? Centralized Space Easy Onboarding Improved Employee Productivity Tacit Knowledge... Read More

Training newly onboarded employees to showcase their highest potential is essential for business success. The success of any organization is tied to employee skill and performance, and gaps in training can prove detrimental. Even a seasoned new hire... Read More

This article is for running PHPKB MSSQL Enterprise Edition (6.0 and upwards) using the Microsoft SQL Server database. It explains the steps required to install and configure Microsoft SQL Server Driver (php_sqlsrv.dll) for PHP. The steps detailed... Read More

Please follow the instructions given below to turn off the MySQL Strict Mode. The latest versions of PHPKB Knowledge Base Management Software does not require MySQL Strict Mode to be turned OFF. It was a requirement for older versions (version 8 or... Read More

PHPKB is a modern browser-based knowledge base software and help-authoring documentation tool used by software companies all over the world to create online user manuals, help files, knowledge bases, FAQs, tutorials and publish them instantly in... Read More