Table of Contents Why shouldn’t businesses rely solely on customer support agents, chat help, and emails? Why do all businesses need a Knowledge Base? Features of a Knowledge Base The in-house solution as well as a cloud-hosted solution... Read More

In the ever-evolving landscape of knowledge management, it's important to stay up-to-date on the latest developments and innovations in the industry. January 2023 was a busy month in the knowledge base software industry, marked by several... Read More

In today's fast-paced business world, companies need to be able to operate efficiently and effectively in order to stay competitive. One of the best ways to do this is by creating a knowledge base, which is a centralized repository of... Read More

AWS Cognito is a managed authentication and authorization service that provides seamless Single Sign-On (SSO) integration for your web and mobile applications. Here's a high-level overview of setting up SSO integration using AWS Cognito: 1.... Read More

What are ticket departments? Ticket departments in a knowledge base system are organizational units within the customer support or service framework, designed to categorize and route customer inquiries, issues, or support tickets to the most... Read More

In an era where data is the new gold, the way you treat your organizational knowledge can hence make a significant difference. Among the cloud-powered options of a knowledge base in particular, a self-hosted one, also known as on-premise knowledge... Read More

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

This information is applicable only to the customers that are already using any edition of PHPKB 7.0 and would like to upgrade from PHPKB 7.0 to PHPKB 7.5. If you are a PHPKB 7.0 customer with an active support and maintenance subscription, then you... Read More

The wait is over and we are proud to announce the release of PHPKB 8.0  knowledge base management software. It took us a little longer than expected to come up with the next major upgrade release of our knowledge base software. This... Read More

Completing this is a fairly straightforward process that you can accomplish with the steps given below. Download all the files of your current knowledge base installation. Take a database backup of your current knowledge base. In case you are... Read More