Only superuser has the right to view, edit or delete article subscribers. Click "Subscribers" link in Article section of the left navigation bar to open "Manage Subscribers" page. This section consists of two tabs for Article Subscribers and KB... Read More

PHPKB knowledge base software has easy to use, highly interactive graphical user interface with demotic and innate interface elements. You may wish to view a video guide explaining the overview of the admin panel below.   Admin Panel at a... Read More

PHPKB knowledge base software provides very interactive and user-friendly interface for KB users to view articles, news/announcements on the home page. The PHPKB knowledge base software has been designed and organized in such a manner to... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

Click "Reply Back" option from Actions column of Open Tickets page under Tickets section of left navigation bar. You can send reply for the ticket and/or publish it as an article in the knowledge base. Title: Enter the title that will be... Read More

Users who have subscribed for various categories are Category Subscribers. Superusers can view and manage these subscribers from admin section. Expand "Categories" section under left navigation bar and click on "Subscribers" link to open... Read More

Article page displays the details of an article like title, content, article ID, rating, date and time of last update, the name of author, date and time of publishing, categories under which article is filed, user comments, attached files, comments,... Read More

Superuser can assign the language(s) to any translator so that he can access the admin control panel to complete the translation job assigned to him. Moreover, superusers can revoke the translation right back from translator if required. This... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More

Ticket History is used for the end users to track the progress of all their submitted tickets. All the user’s recent tickets are displayed in "My Tickets" section, along with the status, last replier, priority and last updated date. Users can... Read More