In the age of information, businesses and organizations are continuously looking for ways to manage and distribute knowledge more efficiently. This leads many to explore the world of Knowledge Base Software, an integral part of modern customer... Read More

In the realm of knowledge management, distinguishing between different types of knowledge is crucial for leveraging organizational wisdom effectively. Among these, implicit knowledge plays a pivotal role in the productivity and innovative... Read More

Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More

Superusers can use "HTML Import" module to import the HTML documents as articles in your knowledge base. It is an optional module available as a paid add-on to PHPKB knowledge base software. Refer instructions below to understand how this module... Read More

Introduction In today's fast-paced business environment, having quick and easy access to information is crucial. A knowledge base is a powerful tool that can help businesses organize and share information effectively. It is a centralized... Read More

This article discusses various strategies for managing knowledge workers effectively. It covers the definition and characteristics of knowledge workers, the importance of technology and knowledge management platforms like PHPKB, and strategies for... Read More

Generating sales is an important function for any business entity. Whatever the company produces needs to be sold in order to earn a profit. Effective sales processes boost conversions, turn more potential customers into closed deals, and ensure all... Read More

Table of Contents What is Software Documentation? The Different Types of Software Documentation 1. Product Documentation A. System Documentation B. User Documentation 2. Process Documentation How to Document Software? 1. Recognize the... Read More

Table of Contents Knowledge Management System vs. Knowledge Base System Software Documentation Types of Software Documentation 1. User Documentation 2. Developer Documentation 3. Just-in-time Documentation Importance of Software Documentation... Read More

Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More