PHPKB Knowledge Base software allows you to automatically save versions of articles while you edit them, only if you have enabled the Enable Version History setting available under Miscellaneous Settings of Manage Settings. Article versions... Read More

Please follow the instructions given below to turn off the MySQL Strict Mode. The latest versions of PHPKB Knowledge Base Management Software does not require MySQL Strict Mode to be turned OFF. It was a requirement for older versions (version 8 or... Read More

Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

Table of Contents What is Customer Feedback? Why Customer Feedback is Required? Products and Services Improvement Measures Customer Satisfaction Builds Customer Loyalty  Customer Retention Improve Support Team Performance Better Business... Read More

What is Knowledge Base? A knowledge base contains knowledge about your product, service, or company; written in such a way that it can help employees or customers find the information they need quickly and efficiently. It is designed to answer... Read More

Table of Contents Negative Feedback In Organisation Why a negative feedback is important for organisation? Negative Feedback As a Guide Trust Building Deepen Relationship With Customer How to respond to a negative customer experience? ... Read More

About Knowledge Base One of the best ways to provide top-level support to your customers is to actually allow them to help themselves. If you have the right software in place, you can do this by setting up a knowledge base. A knowledge base is a... Read More

Table of Contents What is Software Documentation? The Different Types of Software Documentation 1. Product Documentation A. System Documentation B. User Documentation 2. Process Documentation How to Document Software? 1. Recognize the... Read More

A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More

According to research by HubSpot, 68% of the consumers will pay more for products and services from a company with a proven record of good customer service. The research also states that 92% of customers will switch to another company after three or... Read More