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Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

About Knowledge Base One of the best ways to provide top-level support to your customers is to actually allow them to help themselves. If you have the right software in place, you can do this by setting up a knowledge base. A knowledge base is a... Read More

Table of Contents 1. Knowledge Base API 2. New Design Interface Modern Layout Design Classic Layout Redesigned 3. Files & Downloads Area 4. Article Approval Improvements 5. Review Date for Articles 6. Clone Articles 7. New Design... Read More

PHPKB knowledge base software has easy to use, highly interactive graphical user interface with demotic and innate interface elements. You may wish to view a video guide explaining the overview of the admin panel below.   Admin Panel at a... Read More

About PHPKB Software PHPKB Knowledge Base Software allows you to create an unlimited, searchable library of FAQs, articles, how-to documents, resolutions, announcements, product manuals, and more. PHPKB makes it easy for your customers to find the... Read More

The wait is over and we are proud to announce the release of PHPKB 8.0  knowledge base management software. It took us a little longer than expected to come up with the next major upgrade release of our knowledge base software. This... Read More

This article is for running PHPKB MSSQL Enterprise Edition (6.0 and upwards) using the Microsoft SQL Server database. It explains the steps required to install and configure Microsoft SQL Server Driver (php_sqlsrv.dll) for PHP. The steps detailed... Read More

A knowledge base is an essential tool for businesses to provide quick and easy access to information for employees and customers. It is a centralized repository of knowledge that can include articles, FAQs, how-to guides, and other documents. A... Read More

This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

This article provides an in-depth look at how AI-enabled knowledge bases can enhance productivity in customer support, offering a balanced view of its benefits and challenges. The emphasis is on practical applications and considerations for... Read More