Expand "Statistics" section in left navigation bar and click on "Search" link. Search statistics page will display; click on "Successful" tab to view the report of successful searches report. The report is in tabular form as shown below: S.No.: ... Read More

Expand "Statistics" section in left navigation bar and click on "Failed Logins" link to view failed login attempts report. The report displays a list of unsuccessful login attempts in tabular form, arranged in descending order of date and time... Read More

In today's fast-paced business environment, knowledge is power. Companies that possess valuable knowledge have a competitive advantage over their competitors. However, the knowledge that is not shared within an organization can have disastrous... Read More

This page displays a list of the empty categories that have no articles under them. Empty categories report reminds you about the categories that need your attention. Expand "Statistics" section in left navigation bar and click on "Categories" link.... Read More

Most printed articles statistics page displays a list of most printed articles arranged in descending order according to the number of times they have been printed by the users. Expand "Statistics" section in left navigation bar and click on ... Read More

Most mailed articles Statistics page displays a list of most mailed articles arranged in descending order according to the number of times users have referred these articles to friends via email. Expand "Statistics" section in left... Read More

This page displays a list of most discussed articles arranged in descending order according to the count of comments posted on articles. Expand "Statistics " section in left navigation bar and click on "Articles" link.  Article statistics... Read More

The report shows the details of the recently active users in the knowledge base. Expand "Statistics" section in left navigation bar and click on "Users" link. User statistics page will display; click on "Active Users" tab to view the recently... Read More

Maintaining the relevance and accuracy of your knowledge base is a challenging yet vital task. A well-organized and periodically updated knowledge base is an invaluable resource for your users and employees, helping them find solutions and... Read More

Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More