An IT help desk knowledge base is a valuable tool for any organization, providing quick and accurate answers to common technical issues. It allows your organization to easily organize and access all of the information it generates. However, building... Read More

What is Knowledge Base? A knowledge base contains knowledge about your product, service, or company; written in such a way that it can help employees or customers find the information they need quickly and efficiently. It is designed to answer... Read More

Retailing is the combination of activities involved in selling or renting consumer goods and services directly to ultimate consumers for their personal or household use. In addition to selling, retailing includes diverse activities such as... Read More

Table of Contents Free Open Source Knowledge Base Enterprise Knowledge Base Owned Enterprise Knowledge Base SaaS Knowledge Base Comparison: Free & Open Source vs Enterprise Knowledge Base Free Knowledge Base Benefits Free... Read More

A multilingual knowledge base is a collection of information and resources that is available in multiple languages. It allows users to access the information in their preferred language, making it easier for them to find the information they need.... Read More

Table of Contents Why Knowledge Sharing? Is knowledge-sharing a natural act? Knowledge Sharing Strategies 1. Show people, how knowledge benefits them personally. 2. Revamp reward and recognition systems. 3. Show people what knowledge sharing... Read More

To talk about the concept of knowledge management (KM), one must start by clearly defining the meaning of the words "knowledge", "data" and "information". It is important to understand what constitutes knowledge and what falls under the category of... Read More

Table of Contents What is Software Documentation? The Different Types of Software Documentation 1. Product Documentation A. System Documentation B. User Documentation 2. Process Documentation How to Document Software? 1. Recognize the... Read More

Customers are evolving and so are their expectations. In eCommerce, product fulfillment is the key to your brand’s reputation and your profits. It’s what dictates your customer retention.  To get it right, you need to make... Read More

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Features" tab to control the display and functioning of front end pages. Features settings is categorized as: KB Layout... Read More