A centralized knowledge repository (CKR) is a digital platform where organizations can store, access, and share their valuable information in a systematic and organized manner. The purpose of such a repository is to improve the efficiency and... Read More

PHPKB is a knowledge management software developed by Chadha Software Technologies. The software is offered under two licensing models: Perpetual License: This license grants the user the right to use the software indefinitely. With this license,... Read More

An OAuth plugin for PHPKB knowledge base software is a paid add-on module that provides integration with the OAuth authentication protocol. OAuth (Open Authorization) is an open standard for token-based authentication and authorization, widely used... Read More

Security Assertion Markup Language (SAML) and OAuth are both widely used authentication protocols, designed to provide secure access to applications and services. While they share some similarities, they differ significantly in terms of their purpose... Read More

Documentation serves as the lifeline of any software application - be it a product manual, a user guide, or an API documentation. It is the pathway for the users to understand and master the use of any product. For software companies, the need for a... Read More

In today's information-driven business environment, maintaining an organized, accessible internal knowledge base is crucial for efficient operation and continuity. This article explores the concept of an internal knowledge base, provides... Read More

In the digital age, maintaining a robust knowledge base system is crucial for organizational efficiency and information management. One often overlooked but essential component of these systems is detailed event logging. By meticulously recording... Read More

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

Microsoft SharePoint is software for servers that enables users to share documents within an organization. Companies planning to create a knowledge base will most likely consider using SharePoint rather than trying a specialized knowledge management... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More