Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

As the world becomes increasingly globalized, the importance of multilingualism and cross-cultural communication cannot be overstated. In today's digital age, information is widely disseminated through the internet, making it crucial for... Read More

In today's globalized world, multilingualism has become a crucial aspect of businesses and their online presence. In this context, a multilingual knowledge base software can play a significant role in enhancing customer experience and improving... Read More

In today's fast-paced world, technology is constantly evolving, and products and services are continually changing to meet the demands of consumers. To ensure that users have access to accurate and relevant information, it is essential to... Read More

This information is applicable on the PHPKB Enterprise Edition with SQL Server Database. There is no such issue in the MySQL version of PHPKB knowledge base software. PROBLEM: Article content gets trimmed for no apparent reason after 4096... Read More

PHPKB knowledge base software offers automated generation of a table of contents on any article of your knowledge base. This feature can scan the headings (H1 to H6) through your content and automatically create a table of contents which adds an... Read More

Introduction Organizing knowledge base content in a clear and user-friendly manner is essential for providing an effective user experience. A well-designed hierarchy can help users find the information they need quickly and easily and can make it... Read More

Yes, this facility is present in PHPKB knowledge base software so that you can restrict access to the knowledge base for only logged-in users. Please refer to the steps below to enable that setting. Login to the admin control panel. Go to the ... Read More

PHPKB Users are those who have access to the knowledge base. Any user can read articles, but in order to create and publish them, the user must have certain privileges. Refer article Creating User Account to understand how... Read More

Businesses realize the need to offer online technical help for clients and simple access to internal corporate information for staff as the globe embraces digital solutions more and more. Knowledge base software can store, share, and search... Read More