Expand "Statistics" section in left navigation bar and click on "Traffic" link to view reports related to the visitors' traffic in the knowledge base. The report displays the line chart and tabular representation of article views as shown below:... Read More

The report shows the details of the recently active users in the knowledge base. Expand "Statistics" section in left navigation bar and click on "Users" link. User statistics page will display; click on "Active Users" tab to view the recently... Read More

This section allows you to optimize the database tables of your knowledge base to defragment the table and reduce the size of the table on disk which leads to improved query performance and reduced response time for the select query. Table structure... Read More

To use your own domain name with our hosted knowledge base service, you’ll need to purchase a domain name from a domain registrar such as NameCheap.com, GoDaddy.com, Register.com, etc. After purchasing a custom domain, you’ll want to set... Read More

Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More

Expand "Statistics" section in left navigation bar and click on "Search" link. Search statistics page will display; click on "Successful" tab to view the report of successful searches report. The report is in tabular form as shown below: S.No.: ... Read More

Here is a list of the ISO language codes that conform to the ISO 639-1 standard, complete with two-letter country codes where relevant. You can see the language code next to the language name in the list below. The highlighted rows (marked in bold... Read More

Configuring Google as an OAuth Provider in PHPKB Knowledge Base Software is a process that enables users to log in to PHPKB using their Google credentials. This can be a convenient and secure way for users to access the system, as it eliminates the... Read More

Customers are evolving and so are their expectations. In eCommerce, product fulfillment is the key to your brand’s reputation and your profits. It’s what dictates your customer retention.  To get it right, you need to make... Read More

Does your content get the visibility it deserves? Writing a great help article is only half the battle; the other half is ensuring your users can actually find it. We’ve analyzed top-performing support portals to create this 'Perfect... Read More