The purpose of knowledge base documentation is to provide a central location for storing and organizing information that can be easily accessed and searched by customers and employees. It serves as a self-service resource where users can find answers... Read More

A documentation software is a tool that helps in creating, organizing, and managing various types of software documentation. It is used to document software products, including their features, functionality, and technical specifications.... Read More

Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More

Does your content get the visibility it deserves? Writing a great help article is only half the battle; the other half is ensuring your users can actually find it. We’ve analyzed top-performing support portals to create this 'Perfect... Read More

We offer a full array of custom development services for your knowledge base powered by PHPKB knowledge base software. Our engineers are ready to handle all of your custom development needs. Some of our most popular custom development tasks include... Read More

This brief tutorial will teach you how to install and configure ionCube loaders on Microsoft Windows Server. The evaluation copy of PHPKB knowledge base software has encoded source code and it requires ionCube loaders to be installed on the webserver... Read More

wkHTMLtoPDF is an open-source and cross-platform tool that can convert HTML pages to PDF. This is a command-line utility and it is pretty easy to use. The syntax for using the tool is fairly simple, enter the name wkhtmltopdf, followed by the URL of... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

Superusers can use "HTML Import" module to import the HTML documents as articles in your knowledge base. It is an optional module available as a paid add-on to PHPKB knowledge base software. Refer instructions below to understand how this module... Read More

Please follow the instructions given below to turn off the MySQL Strict Mode. The latest versions of PHPKB Knowledge Base Management Software does not require MySQL Strict Mode to be turned OFF. It was a requirement for older versions (version 8 or... Read More