Configuring Google as an OAuth Provider in PHPKB Knowledge Base Software is a process that enables users to log in to PHPKB using their Google credentials. This can be a convenient and secure way for users to access the system, as it eliminates the... Read More

In this article, we will guide you with steps on how to configure Azure AD with the SAML Single Sign-On (SSO) Plugin of PHPKB knowledge base software. Configuring Azure AD with SAML SSO Plugin You need to be logged in to the admin control panel of... Read More

Does your content get the visibility it deserves? Writing a great help article is only half the battle; the other half is ensuring your users can actually find it. We’ve analyzed top-performing support portals to create this 'Perfect... Read More

To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote... Read More

You may want to backup your knowledge base data from time to time or on a regular basis. Also, it is strongly advised that you should backup your knowledge base data before updating PHPKB to a newer version, because otherwise you could lose your data... Read More

Please refer to the instructions below on how to use the "Import From HTML" module to import the HTML documents as articles in your knowledge base. It is an optional module available as a paid add-on to PHPKB knowledge base software. DOC to... Read More

If you have just installed or trying to install the PHPKB Knowledge Base Software on your site and you're receiving an Internal Server Error or HTTP 500 error, there are two likely causes: Your hosting provider's web server's configuration... Read More

Yes, this facility is present in PHPKB knowledge base software so that you can restrict access to the knowledge base for only logged-in users. Please refer to the steps below to enable that setting. Login to the admin control panel. Go to the ... Read More

Microsoft SharePoint is software for servers that enables users to share documents within an organization. Companies planning to create a knowledge base will most likely consider using SharePoint rather than trying a specialized knowledge management... Read More

There is a setting called "Enable Article Select Copy" that you can find under Tools > Manage Settings > Miscellaneous tab page of the admin area as shown in the image below. Just turn ON that setting and you would be able to select and copy... Read More