This information is applicable only to the customers that are already using any edition of PHPKB 7.0 and would like to upgrade from PHPKB 7.0 to PHPKB 7.5. If you are a PHPKB 7.0 customer with an active support and maintenance subscription, then you... Read More

PHPKB Users are those who have access to the knowledge base. Any user can read articles, but in order to create and publish them, the user must have certain privileges. Refer article Creating User Account to understand how... Read More

Click on "Miscellaneous Settings" tab in Manage Settings section to manage security settings such as login attempts allowed, search settings, file upload settings etc. The miscellaneous settings are further categorized as follows: # Wrong Login... Read More

Organizations have begun realizing the importance of a viable knowledge base software to create, share, manage, update and store important information easily accessible to their internal and external users. A knowledge base can securely house... Read More

PHPKB release 6.0.5 fixed several minor issues found in PHPKB release 6.0 and added some new features. Here is the list of differences between your currently used package and new release of PHPKB knowledge base software. Article Collaboration... Read More

This article explains how to set up write permissions in the required folders for configuring IIS 7.0, 7.5, or 8.0 on Microsoft Windows Server for installation of PHPKB Knowledge Base Software. In order to install PHPKB knowledge management... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

User groups are associated with categories so that members of a particular user group can access the content of these categories. On the basis of types of users, groups are classified as: Admin Users Group: These groups are assigned to... Read More

Users can click "Ask a Question" link on header section of the front end to submit a question or to create a ticket. A user needs to complete ask a question form in order to contact knowledge base admin users. Users are required to add their name,... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More