Question: Articles posted to our KB are simply ordered by article ID. So the newest article appears first on the list of that category. Which is not what I need. I need to reorder articles so that the first in a series (for example) is the first... Read More

In today's fast-paced world, effective knowledge management has become critical for organizations to succeed. A well-maintained knowledge base is essential for employees to find the information they need quickly and efficiently. Article... Read More

Creating and maintaining a knowledge base is a crucial aspect of providing excellent customer service and support. However, it is also important to consider the security and access control of your knowledge base. This is because a knowledge base... Read More

In the digital age, maintaining a robust knowledge base system is crucial for organizational efficiency and information management. One often overlooked but essential component of these systems is detailed event logging. By meticulously recording... Read More

Managing file attachments and embedded media in a knowledge base system is a crucial task to maintain a clean, organized, and easily navigable resource for your users. Here are some best practices: Use a Consistent File Naming System: Create a file... Read More

Table of Contents What is knowledge management software? Need of Knowledge Management Software Responsibilities of knowledge management software Benefits of knowledge management software Features of knowledge management software Cost of knowledge... Read More

A documentation software is a tool that helps in creating, organizing, and managing various types of software documentation. It is used to document software products, including their features, functionality, and technical specifications.... Read More

If you are looking for a comprehensive Knowledge Management solution for your company, there are a few things you need to keep in mind. The first thing you need to do is understand which problems you wish to solve using Knowledge Management. This... Read More

Introduction The concept of a paperless office has been around for decades, yet many organizations still grapple with stacks of paper, bulging file cabinets, and the inefficiencies that come with these outdated methods of managing information. A... Read More

Just think about all the information and expertise of everyone in your organization. What happens to the knowledge and wisdom of an employee when he leaves your organization? How do you bring all that knowledge and wisdom to the use of new employees... Read More