Knowledge Management (KM) is the structured process of capturing, distributing, and effectively using organizational knowledge. Understanding the foundational terms in KM helps build a strong framework for implementing knowledge-centric strategies.... Read More

The success of a business is a chain reaction of many factors such as; the happiness of employees, its processes, proper investment, budget planning, marketing, sales, profit, and revenue. Profit and revenue are key targets for a business, and... Read More

This article discusses the trending topics in the field of knowledge base management. The topics include the integration of Artificial Intelligence and Machine Learning, the use of Natural Language Processing, the development of Chatbots and Virtual... Read More

This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

Article Collaboration allows admin users to share their views, ideas, opinions & comments in the form of notes with other admin users in order to refine the content of an article. The intent of this collaboration is to polish the articles and to... Read More

Professional knowledge base software offers several advantages over Wiki software. Have a look at some of them below. Knowledge Base Software vs Wiki Software Wiki software does not allow you to have both public as well as private content for the... Read More

As the countries around the world begin to ease the lockdown restrictions, executives at leading software and services organizations are reflecting on the lasting impact of the COVID-19 Pandemic. Greater use of cloud services accelerated digital... Read More

Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

This article discusses various strategies for managing knowledge workers effectively. It covers the definition and characteristics of knowledge workers, the importance of technology and knowledge management platforms like PHPKB, and strategies for... Read More

Table of Contents What is a Knowledge Base? Characteristics of an Ideal Knowledge Base System Responsibilities of a Knowledge Base Offer Self-Service Designing A Knowledge Base Pick A Platform Selection of Topics Knowledge Base Structure ... Read More