PHPKB release 6.0.5 fixed several minor issues found in PHPKB release 6.0 and added some new features. Here is the list of differences between your currently used package and new release of PHPKB knowledge base software. Article Collaboration... Read More

Table of Contents 1. Knowledge Base API 2. New Design Interface Modern Layout Design Classic Layout Redesigned 3. Files & Downloads Area 4. Article Approval Improvements 5. Review Date for Articles 6. Clone Articles 7. New Design... Read More

Master Technical Documentation: Top Tools and AI Enhancements for 2025 Technical writing is a specialized form of communication that includes preparing instruction manuals, journal articles, and other supporting documents to communicate complex and... Read More

Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More

In the rapidly evolving technological landscape of 2025, technical documentation plays a pivotal role in bridging the gap between complex products or systems and their users. This comprehensive guide delves deeper into creating effective technical... Read More

Customer service is crucial for any business because by providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, provides testimonials, reviews, and feedback for... Read More

Table of Contents Free Open Source Knowledge Base Enterprise Knowledge Base Owned Enterprise Knowledge Base SaaS Knowledge Base Comparison: Free & Open Source vs Enterprise Knowledge Base Free Knowledge Base Benefits Free... Read More

Table of Contents What is a Knowledge Base? Characteristics of an Ideal Knowledge Base System Responsibilities of a Knowledge Base Offer Self-Service Designing A Knowledge Base Pick A Platform Selection of Topics Knowledge Base Structure ... Read More

Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

As the digital age progresses, self-service knowledge bases are growing in popularity as a tool for customer support. With the advent of social media and other online customer service platforms, businesses have had to find new and more efficient ways... Read More