This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

Article Comments Screen - You can moderate the comments posted by users through the admin panel. Comments are categorized into two types: Pending Comments: These comments need superuser's approval before being listed on the article page. ... Read More

Superusers and Editors can manage News/ Announcements in the knowledge base. Click " Manage " link in " News " section of left navigation bar to open " Manage News " page. In ML editions, you can manage the news items posted under different... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

Tools section contains a list of various configuration settings related to your knowledge base. To manage these settings expand "Tools" section of the left navigation bar and click on "Manage Settings" as shown below: Manage Settings  is... Read More

Expand Categories in left Navigation Bar and click on Manage to open manage categories screen. ID  is the serial number of a category in the knowledge base. Name: This column displays the name (title) assigned to a category. The root... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

In this section, you can learn how to access and manage language files (self-created/default) available in the multi-language edition of PHPKB Knowledge base software. Superusers can expand Languages section in left navigation bar and click Manage... Read More

Click "Manage" link in Glossary section of left navigation bar to open "Manage Glossary" page. In ML editions, admin users can view/manage glossary of a particular language by changing the language from language drop-down (Refer ... Read More

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Features" tab to control the display and functioning of front end pages. Features settings is categorized as: KB Layout... Read More