Table of Contents Negative Feedback In Organisation Why a negative feedback is important for organisation? Negative Feedback As a Guide Trust Building Deepen Relationship With Customer How to respond to a negative customer experience? ... Read More

This article explains how one can associate Base Language articles with other languages. This feature is only available in the latest update of version 9.0. How to use this feature: First of all, you will need to set one of the languages as "Base... Read More

It gives us immense pleasure to announce today the release of PHPKB 7.0, the latest release version of our knowledge base software. The entire development team has worked very hard to make it happen on time as promised earlier. Your wishes came true... Read More

In today's fast-paced business world, companies need to be able to operate efficiently and effectively in order to stay competitive. One of the best ways to do this is by creating a knowledge base, which is a centralized repository of... Read More

The report shows the list of newly added and recently updated articles in the knowledge base. Expand "Statistics" section in left navigation bar and click on "Articles" link.  Article statistics page will display; click... Read More

Here is a list of the ISO language codes that conform to the ISO 639-1 standard, complete with two-letter country codes where relevant. You can see the language code next to the language name in the list below. The highlighted rows (marked in bold... Read More

In today's fast-paced business environment, companies need to find ways to improve their performance continually. A knowledge base is an online tool that can help businesses to achieve this goal. A knowledge base is a repository of information... Read More

Article Comments Screen - You can moderate the comments posted by users through the admin panel. Comments are categorized into two types: Pending Comments: These comments need superuser's approval before being listed on the article page. ... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

Expand Categories in left Navigation Bar and click on Manage to open manage categories screen. ID  is the serial number of a category in the knowledge base. Name: This column displays the name (title) assigned to a category. The root... Read More