In the digital age, a well-organized and accurate knowledge base is a treasure trove of information that can benefit both users and organizations. But like any treasure, it needs to be safeguarded and managed meticulously to maintain its value. That... Read More

Expand "Statistics" section of the left navigation bar and click on "Users" link to view report related to users in the knowledge base. By default, the Summary screen is displayed which contains statistics related to the different levels of... Read More

According to research by HubSpot, 68% of the consumers will pay more for products and services from a company with a proven record of good customer service. The research also states that 92% of customers will switch to another company after three or... Read More

Operational components constitute what people have in mind when they talk about a knowledge management system. Content Management Systems To make available the organization's data and information to the members of the organization is done through... Read More

Popular article statistics page displays a list of popular articles arranged in descending order according to the number of times they have been viewed. Expand "Statistics" section in left navigation bar and click on "Articles" link. Article... Read More

Article referrer’s statistics show from where the request for article pages of your knowledge base has been originated. This feature lets you know which search engines are sending traffic to your knowledge base, for which keywords and which... Read More

When you login into the admin control panel, you are welcomed with Dashboard screen which presents and organizes your daily usage information in a way that is easy to read. It gives an overview of your knowledge base contents in the... Read More

Expand "Statistics" section in left navigation bar and click on "Traffic" link to view reports related to the visitors' traffic in the knowledge base. The report displays the line chart and tabular representation of article views as shown below:... Read More

The report displays a list of contributors along with the number of articles they have posted in the knowledge base. A contributor can be a Superuser, an Editor, a Writer, or a Writer-trusted. Expand "Statistics" section in left navigation bar... Read More