The report displays a list of top rated articles arranged in descending order according to the average ratings given by users. Expand "Statistics" section in left navigation bar and click on "Articles" link.  Article statistics page will display... Read More

The report displays a list of popular authors arranged in descending order according to the number of views of their articles. Expand "Statistics" section in left navigation bar and click on "Users" link. Users statistics page will display; click on ... Read More

The report displays a list of contributors along with the number of articles they have posted in the knowledge base. A contributor can be a Superuser, an Editor, a Writer, or a Writer-trusted. Expand "Statistics" section in left navigation bar... Read More

Expand "Statistics" section in left navigation bar and click on "Search" link. Search statistics page will display; click on "Successful" tab to view the report of successful searches report. The report is in tabular form as shown below: S.No.: ... Read More

Yes, PHPKB knowledge base software has the feature so that a knowledge base article can be contained within multiple categories. Having a knowledge base article appear under all appropriate categories improves the chance of your customers finding the... Read More

The knowledge that your company accumulates is your competitive edge over others. No one can match your experience and insight. That’s a strong reason which establishes this fact that a company’s knowledge base improves every aspect of... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More

According to research by HubSpot, 68% of the consumers will pay more for products and services from a company with a proven record of good customer service. The research also states that 92% of customers will switch to another company after three or... Read More

Customers are evolving and so are their expectations. In eCommerce, product fulfillment is the key to your brand’s reputation and your profits. It’s what dictates your customer retention.  To get it right, you need to make... Read More