Translators are admin users who are responsible for translating  PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More

Question: Articles posted to our KB are simply ordered by article ID. So the newest article appears first on the list of that category. Which is not what I need. I need to reorder articles so that the first in a series (for example) is the first... Read More

A centralized knowledge repository (CKR) is a digital platform where organizations can store, access, and share their valuable information in a systematic and organized manner. The purpose of such a repository is to improve the efficiency and... Read More

Click "Reply Back" option from Actions column of Open Tickets page under Tickets section of left navigation bar. You can send reply for the ticket and/or publish it as an article in the knowledge base. Title: Enter the title that will be... Read More

Superuser can assign the language(s) to any translator so that he can access the admin control panel to complete the translation job assigned to him. Moreover, superusers can revoke the translation right back from translator if required. This... Read More

In our increasingly connected and competitive world, delivering outstanding customer service has become more vital than ever. As a support desk agent, you play a crucial role in ensuring customer satisfaction and building brand loyalty. Efficient... Read More

PHBKB Knowledge base provides you with the feature of auto saving articles in the "Autosaved Drafts" section. It automatically saves a copy of your article at regular interval of time so that in the event your computer crashes or connection is... Read More

Custom fields are helpful in adding additional classification or specific searchable information to your articles. With custom fields, a user can create variables and add custom values to them. Click "Custom Fields" link in Articles section of left... Read More

Table of Contents What Is Active Directory (AD)? Key Functions of Active Directory (AD) What is an Azure Active Directory? What are the benefits of Azure Active Directory over AD? Active Directory vs Azure Active Directory Comparison Table... Read More

The "Version History" function in the context of a knowledge base software refers to a feature that tracks and displays the changes made to a particular article or document over time. It allows users to view a detailed record of all edits, updates,... Read More