Ticket History is used for the end users to track the progress of all their submitted tickets. All the user’s recent tickets are displayed in "My Tickets" section, along with the status, last replier, priority and last updated date. Users can... Read More

In today's fast-paced digital environment, organizations are inundated with vast amounts of information. Managing this knowledge efficiently is crucial for maintaining a competitive edge, fostering innovation, and ensuring operational... Read More

Users can click "Ask a Question" link on header section of the front end to submit a question or to create a ticket. A user needs to complete ask a question form in order to contact knowledge base admin users. Users are required to add their name,... Read More

This article discusses the trending topics in the field of knowledge base management. The topics include the integration of Artificial Intelligence and Machine Learning, the use of Natural Language Processing, the development of Chatbots and Virtual... Read More

In today's fast-paced business environment, organizations need quick and easy access to information. To meet this need, many organizations turn to knowledge base software. A knowledge base is a collection of articles, documents, and other... Read More

AWS Cognito is a managed authentication and authorization service that provides seamless Single Sign-On (SSO) integration for your web and mobile applications. Here's a high-level overview of setting up SSO integration using AWS Cognito: 1.... Read More

Security Assertion Markup Language (SAML) and OAuth are both widely used authentication protocols, designed to provide secure access to applications and services. While they share some similarities, they differ significantly in terms of their purpose... Read More

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Article" to control article options and features. This setting page is categorized into various parts as follows: Add to... Read More

Introduction In today's fast-paced business environment, having quick and easy access to information is crucial. A knowledge base is a powerful tool that can help businesses organize and share information effectively. It is a centralized... Read More

A knowledge base software is an important tool for organizations to store and manage information, making it easily accessible to users for reference and problem-solving. However, like any software system, a knowledge base requires periodic... Read More