Article Collaboration allows admin users to share their views, ideas, opinions & comments in the form of notes with other admin users in order to refine the content of an article. The intent of this collaboration is to polish the articles and to... Read More

Tools section contains a list of various configuration settings related to your knowledge base. To manage these settings expand "Tools" section of the left navigation bar and click on "Manage Settings" as shown below: Manage Settings  is... Read More

Ticket History is used for the end users to track the progress of all their submitted tickets. All the user’s recent tickets are displayed in "My Tickets" section, along with the status, last replier, priority and last updated date. Users can... Read More

According to research by HubSpot, 68% of the consumers will pay more for products and services from a company with a proven record of good customer service. The research also states that 92% of customers will switch to another company after three or... Read More

We are thrilled to announce the release of PHPKB Knowledge Management Software 9.6, and we can't wait for you to explore its latest enhancements! This version is loaded with features designed to enhance efficiency, improve functionality, and... Read More

Comments allow readers to give feedback on the knowledge base articles. A comment can be an opinion, a remark, suggestion, or an observation of the article. You can read comments in the public view, or if you have admin access you can also see them... Read More

Here are the steps - how to upgrade from PHPKB 7.x to 8.0. STEPS: Take Backup : Create a backup copy of your current database that is being used by PHPKB 7.x. Unzip Upgrade Package : Unzip the contents of upgrade package downloaded. You will... Read More

Translators are admin users who are responsible for translating  PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More

Does your content get the visibility it deserves? Writing a great help article is only half the battle; the other half is ensuring your users can actually find it. We’ve analyzed top-performing support portals to create this 'Perfect... Read More

To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote... Read More