This article provides an in-depth look at how AI-enabled knowledge bases can enhance productivity in customer support, offering a balanced view of its benefits and challenges. The emphasis is on practical applications and considerations for... Read More

A multilingual knowledge base is a collection of information and resources that is available in multiple languages. It allows users to access the information in their preferred language, making it easier for them to find the information they need.... Read More

In an era where data is the new gold, the way you treat your organizational knowledge can hence make a significant difference. Among the cloud-powered options of a knowledge base in particular, a self-hosted one, also known as on-premise knowledge... Read More

If you’ve landed here, you’re likely searching for the best knowledge base solution; whether it’s to help your customers, organize internal procedures, or empower your support team to grow. With so many options available, finding... Read More

A multilingual knowledge base software is a powerful tool for businesses and organizations looking to provide their customers with the information and support they need in their preferred language. It is a central repository of information that is... Read More

This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

This article explores the differences between knowledge base software and traditional documentation, and provides guidance for determining which option is the best fit for a business based on specific needs and considerations. When it comes to... Read More

In the age of information, businesses and organizations are continuously looking for ways to manage and distribute knowledge more efficiently. This leads many to explore the world of Knowledge Base Software, an integral part of modern customer... Read More

In the ever-evolving landscape of knowledge management, it's important to stay up-to-date on the latest developments and innovations in the industry. January 2023 was a busy month in the knowledge base software industry, marked by several... Read More

Anti-Concurrent Editing is a feature in knowledge management software that helps to prevent conflicts when multiple users attempt to edit the same article at the same time. What is the need for Anti-Concurrent Editing? When multiple users attempt to... Read More