To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote... Read More

Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase our knowledge base software, you are entitled to free product... Read More

Problem: I have enabled SEO Friendly URLs setting in PHPKB (as shown below):   Also verified that Apache mod_rewrite module was loaded:   but still no luck. I get 404 not found error: Solution: Check in your VirtualHosts (and then... Read More

Of course, depending on the knowledge base system you are upgrading from. We created a utility called "Data Import Module" that automates the process of importing your data from another Knowledge Base Software to PHPKB. We already have a number of... Read More

Yes, you can upgrade Oracle MySQL version from 5.7.x to 5.8.x OR 8.x (but there is a prerequisite – PHP does not support MySQL 8.x’s caching_sha2_authentication method yet and you would have to use mysql_native_password method) and here... Read More

Essential Features and Advantages of a knowledge base software: A Guide  Table of Contents Essential Features and Advantages of a knowledge base software: A Guide  Introduction What is a Knowledge Base? Types of Knowledge Base Software ... Read More

The world of Knowledge Management (KM) is moving at a breakneck pace. We’ve shifted from dusty, static archives to a high-speed ecosystem of semantic search and instant content generation. It’s impressive, sure—but it’s also... Read More

In the constantly changing world of information technology, the significance of robust and reliable documentation cannot be overstated. Whether it's for software development, system administration, or network management, documentation plays a... Read More

This article provides an in-depth look at how AI-enabled knowledge bases can enhance productivity in customer support, offering a balanced view of its benefits and challenges. The emphasis is on practical applications and considerations for... Read More

Sharing knowledge across an organization can greatly improve efficiency, productivity, and collaboration. A knowledge base is a central repository of information that can be used to store and share knowledge within an organization. However, simply... Read More