In this era of fierce competition, companies are focusing on a knowledge-sharing culture and a knowledge-centric approach to scale rapidly. However, not all companies are able to optimally utilize this process because they miss a very crucial type of... Read More

As the digital age progresses, self-service knowledge bases are growing in popularity as a tool for customer support. With the advent of social media and other online customer service platforms, businesses have had to find new and more efficient ways... Read More

A knowledge base is an enormous storehouse to collect, organize and manage all the knowledge and information of a company. It is a fundamental resource that provides staff and customers with a basic reference and the first point of contact, for the... Read More

Tools section contains a list of various configuration settings related to your knowledge base. To manage these settings expand "Tools" section of the left navigation bar and click on "Manage Settings" as shown below: Manage Settings  is... Read More

SAML (Security Assertion Markup Language) SSO (Single Sign-On) is a way to authenticate users for different systems, applications, and services. It allows users to log in once to access multiple systems, eliminating the need to remember multiple... Read More

With the rise of the digital age, there has been a fast-paced evolution in coping with how organizations manage and share knowledge. “Knowledge as a Service,” or KaaS, is a development concept which fits the situation. It reconceives knowledge... Read More

Table of Contents What is knowledge management software? Need of Knowledge Management Software Responsibilities of knowledge management software Benefits of knowledge management software Features of knowledge management software Cost of knowledge... Read More

To use your own domain name with our hosted knowledge base service, you’ll need to purchase a domain name from a domain registrar such as NameCheap.com, GoDaddy.com, Register.com, etc. After purchasing a custom domain, you’ll want to set... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

About Knowledge Base One of the best ways to provide top-level support to your customers is to actually allow them to help themselves. If you have the right software in place, you can do this by setting up a knowledge base. A knowledge base is a... Read More