PHPKB Support Knowledge Base

Submitting support tickets in knowledge base

Sep 7, 2016 Create ticket, How to create a ticket, Ask a Question 0 0 5.28K 5/5 (2 Votes)

Users can click "Ask a Question" link on header section of the front end to submit a question or to create a ticket. A user needs to complete ask a question form in order to contact knowledge base admin users. Users are required to add their name,... Read More

Importing data from a CSV file

Aug 31, 2016 Data Import using CSV Import, Importing Data using CSV Import 0 2 6.64K 5/5 (2 Votes)

This section allows you to import articles in bulk from CSV file. By default, CSV import page is displayed. CSV stands for Comma Separated Values, sometimes also called as Comma Delimited is a specially formatted plain text file which stores... Read More

Search Summary

Aug 19, 2016 Search Statistics, Search Summary 0 0 4.23K 5/5 (1 Vote)

Expand "Statistics" section in left navigation bar and click on "Search" link. By default, the Summary screen is displayed which contains statistics like successful searches, failed searches, recent successful search etc. in tabular and pictorial... Read More

Creating a new user account

Aug 2, 2016 Adding user, Create User account 0 0 4.58K 5/5 (1 Vote)

To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More

End User Interface at a glance

Sep 5, 2016 End User Interface, Front-end User interface 0 1 4.83K 5/5 (3 Votes)

PHPKB knowledge base software provides very interactive and user-friendly interface for KB users to view articles, news/announcements on the home page. The PHPKB knowledge base software has been designed and organized in such a manner to... Read More

Configuring Google as an OAuth Provider in PHPKB

Mar 17, 2021 google oauth, phpkb oauth, configure oauth in phpkb, oauth in phpkb, oauth plugin, oauth addon 0 11 29.13K 4.92/5 (12 Votes)

Configuring Google as an OAuth Provider in PHPKB Knowledge Base Software is a process that enables users to log in to PHPKB using their Google credentials. This can be a convenient and secure way for users to access the system, as it eliminates the... Read More

Feature Settings

Aug 25, 2016 Features Settings, Manage Features settings, Home page Setting, KB Layout Setting 0 5 5.73K 5/5 (4 Votes)

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Features" tab to control the display and functioning of front end pages. Features settings is categorized as: KB Layout... Read More

Comparing Article Versions

Sep 2, 2016 Comparing Versions of Article, Comparing Article Versions, Compare Article Versions 0 4 5.21K 4.2/5 (5 Votes)

Article versions are automatically saved versions of an article in the knowledge base. Every time you update an article, the software creates the article revision that contains article details without the recent changes. You can manage and compare... Read More

PHPKB Single Sign-On (SSO) Reference Guide

May 1, 2019 Single Sign-On, SSO, knowledge base software 0 10 12.72K 5/5 (7 Votes)

Table of Contents How Single Sign-On (SSO) works in PHPKB? 1. Enabling Single Sign-On (SSO) 2. Connecting to SSO 3. Preparing SSO Query Parameters 3.1 mode=login 3.2 mode=logout Error Codes Example SSO Video This article provides... Read More

Adding a glossary term

Jul 29, 2016 Adding glossary term, Create glossary term 0 0 4.47K 5/5 (1 Vote)

The glossary is a list of terms in a special subject, field, or area of usage with accompanying definitions. It gives your readers a quick definition or explanation of words or phrases important to your application, which the reader might not... Read More