Knowledge is the key to improving business performance and staying competitive. A company that can efficiently manage its knowledge is better equipped to respond to changes and challenges. Managing knowledge is challenging, time-consuming, and... Read More

In an era where data is the new gold, the way you treat your organizational knowledge can hence make a significant difference. Among the cloud-powered options of a knowledge base in particular, a self-hosted one, also known as on-premise knowledge... Read More

If you’ve landed here, you’re likely searching for the best knowledge base solution; whether it’s to help your customers, organize internal procedures, or empower your support team to grow. With so many options available, finding... Read More

This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

This article provides an in-depth look at how AI-enabled knowledge bases can enhance productivity in customer support, offering a balanced view of its benefits and challenges. The emphasis is on practical applications and considerations for... Read More

This article explores the differences between knowledge base software and traditional documentation, and provides guidance for determining which option is the best fit for a business based on specific needs and considerations. When it comes to... Read More

In the ever-evolving landscape of knowledge management, it's important to stay up-to-date on the latest developments and innovations in the industry. January 2023 was a busy month in the knowledge base software industry, marked by several... Read More

Anti-Concurrent Editing is a feature in knowledge management software that helps to prevent conflicts when multiple users attempt to edit the same article at the same time. What is the need for Anti-Concurrent Editing? When multiple users attempt to... Read More

In today's fast-paced world, effective knowledge management has become critical for organizations to succeed. A well-maintained knowledge base is essential for employees to find the information they need quickly and efficiently. Article... Read More

Creating and maintaining a knowledge base is a crucial aspect of providing excellent customer service and support. However, it is also important to consider the security and access control of your knowledge base. This is because a knowledge base... Read More