OpenAI is a cutting-edge artificial intelligence and machine learning technology that can be integrated into a knowledge base software to provide several benefits to knowledge managers. With its advanced natural language processing (NLP) and... Read More

In the fast-paced realm of customer service, efficiency is not just a goal; it’s a necessity. With the increasing demand for quick and accurate responses, customer support agents are under constant pressure to perform. However, a significant... Read More

A K12 School District is a complex organization that involves multiple departments, staff, teachers, students, and parents. With such a large and diverse community, there is a constant need for information and knowledge to be shared and communicated... Read More

This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

Anti-Concurrent Editing is a feature in knowledge management software that helps to prevent conflicts when multiple users attempt to edit the same article at the same time. What is the need for Anti-Concurrent Editing? When multiple users attempt to... Read More

In today's fast-paced world, effective knowledge management has become critical for organizations to succeed. A well-maintained knowledge base is essential for employees to find the information they need quickly and efficiently. Article... Read More

In today's globalized world, multilingualism has become a crucial aspect of businesses and their online presence. In this context, a multilingual knowledge base software can play a significant role in enhancing customer experience and improving... Read More

About PHPKB Software PHPKB Knowledge Base Software allows you to create an unlimited, searchable library of FAQs, articles, how-to documents, resolutions, announcements, product manuals, and more. PHPKB makes it easy for your customers to find the... Read More

You may want to backup your knowledge base data from time to time or on a regular basis. Also, it is strongly advised that you should backup your knowledge base data before updating PHPKB to a newer version, because otherwise you could lose your data... Read More

PHPKB knowledge base software offers automated generation of a table of contents on any article of your knowledge base. This feature can scan the headings (H1 to H6) through your content and automatically create a table of contents which adds an... Read More