The technical writers' primary job is to communicate complex technical information to users, clients, or other technical personnel in a way that is easy to understand. Writing such documentation requires attention to detail, precision, and... Read More

A multilingual knowledge base is a collection of information and resources that is available in multiple languages. It allows users to access the information in their preferred language, making it easier for them to find the information they need.... Read More

While knowledge management systems use Information Technologies (IT) to manage the creation, storage, sharing, and use/reuse of knowledge; health care presents a special challenge to the use of KM such as system complexity, the impact of medical... Read More

Table of Contents Challenges Faced By Financial Institutions Long Queues Slow Response Time Ineffective Self-Service Unreliable Information Security Breach Features of Financial Knowledge Management System  Reliable Information Swift... Read More

To search articles in the knowledge base, click on "Search Articles" link available under Articles section in left navigation bar. 'Search Articles' screen displays various filters using which you can search the article. But you need to select... Read More

Article versions are automatically saved versions of an article in the knowledge base. Every time you update an article, the software creates the article revision that contains article details without the recent changes. You can manage and compare... Read More

PHPKB allows users to insert or edit an image to an article using WYSIWYG editor. Click Insert/edit image icon displayed in WYSIWYG editor (highlighted in the screenshot above) to add or edit an image. When you click this icon, it will pop-up a... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More

PHPKB has a feature to filter knowledge base users by specifying parameters in the search form. Expand "Users" section in left navigation bar and click on "Search" link to open Search Users page as shown in the screenshot below: Specify one or... Read More

PHPKB Knowledge Base Software provides a module for extracting email addresses from either all sections or selected sections of your knowledge base. Expand "Tools" section in left navigation bar and click on "Email Harvester" to open email harvester... Read More