Effective internal documentation is essential for knowledge sharing and training. It ensures employees can swiftly access the information they need to perform their jobs. While traditional methods like PDFs, printed manuals, and in-person training... Read More

A knowledge base can significantly reduce support tickets, improve customer satisfaction, and empower users to find answers on their own. However, even the best knowledge base software cannot compensate for poorly written articles. If users struggle... Read More

This article hits right at the core of a massive trend: companies rushing to implement flashy AI tools without ensuring they have the structured, clean data needed to feed them. Before the AI Boom, Fix Your Knowledge Base Artificial Intelligence has... Read More

The success of a business is a chain reaction of many factors such as; the happiness of employees, its processes, proper investment, budget planning, marketing, sales, profit, and revenue. Profit and revenue are key targets for a business, and... Read More

As the world becomes increasingly globalized, the importance of multilingualism and cross-cultural communication cannot be overstated. In today's digital age, information is widely disseminated through the internet, making it crucial for... Read More

A multilingual knowledge base software is a powerful tool for businesses and organizations looking to provide their customers with the information and support they need in their preferred language. It is a central repository of information that is... Read More

If you are looking to have more than one (default English) language in your knowledge base then you must have purchased a Multi-Language edition of PHPKB Knowledge Base Software. Here are the steps how to add a new language in PHPKB: STEPS: Log in to... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More

This information is for all PHPKB customers those would like to upgrade from PHPKB 6.0.x to PHPKB 7.0. We are pleased to announce that we have rolled out the PHPKB 7 upgrade in the customer area of our website and you can download it depending upon... Read More

This information is applicable only to the customers that are already using any edition of PHPKB 7.0 and would like to upgrade from PHPKB 7.0 to PHPKB 7.5. If you are a PHPKB 7.0 customer with an active support and maintenance subscription, then you... Read More