Table of Contents What is Customer Feedback? Why Customer Feedback is Required? Products and Services Improvement Measures Customer Satisfaction Builds Customer Loyalty  Customer Retention Improve Support Team Performance Better Business... Read More

Managing a business is not an easy task. There are many things you need to consider in order to succeed in the industry you've chosen, including developing a long-term strategy, choosing the right marketing tactics, and investing in the... Read More

Effective internal documentation is essential for knowledge sharing and training. It ensures employees can swiftly access the information they need to perform their jobs. While traditional methods like PDFs, printed manuals, and in-person training... Read More

Yes, We can customize PHPKB Knowledge Base Software to match your website's look, feel, and color scheme. All you need to do is send us your Website URL and just a few details of how you would like the PHPKB to be integrated into your website.... Read More

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Article" to control article options and features. This setting page is categorized into various parts as follows: Add to... Read More

Table of Contents Free Open Source Knowledge Base Enterprise Knowledge Base Owned Enterprise Knowledge Base SaaS Knowledge Base Comparison: Free & Open Source vs Enterprise Knowledge Base Free Knowledge Base Benefits Free... Read More

The knowledge employees bring to an organization is your most valuable resource. Human power keeps a business running and the innovative spark that propels a business ahead of its competitors. The expertise, innovation, and fresh ideas... Read More

Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More

In the realm of knowledge management, distinguishing between different types of knowledge is crucial for leveraging organizational wisdom effectively. Among these, implicit knowledge plays a pivotal role in the productivity and innovative... Read More