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Tickets and their status

Sep 7, 2016 Tickets, Ticket status, Ticket Types 0 0 4197 5/5 (2 Votes)

Questions submitted by end users from the front-end area are displayed in knowledge base software in the form of Tickets. You can either reply back to them with an answer and/or publish that question as an article to the knowledge base so that in... Read More

Managing Support Tickets

Sep 8, 2016 View Tickets, Manage Tickets, Viewing KB Tickets, View KB Tickets 0 0 5570 5/5 (1 Vote)

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More