Knowledge Sharing Made Seamless with PHPKB
Empower your teams and customers to find answers, share expertise, and collaborate effortlessly. PHPKB helps organizations build a self-service knowledge base that makes knowledge accessible anytime, anywhere — whether hosted on your own servers or in the cloud.
Use PHPKB software to turn scattered documents, emails, and expert know‑how into a centralized, self-service knowledge base for both your internal teams and your customers. It enables true self-service so staff can quickly find answers, follow processes, contribute their expertise, and collaborate in multiple languages, whether you host it on your own servers or use the cloud.
What Is Knowledge Sharing?
Knowledge sharing is about giving people the tools and structure to discover and contribute information efficiently. Instead of answers being locked in emails or documents, PHPKB brings all your knowledge to one central, searchable repository — accessible online or within your intranet.
Self-Service for Employees (Internal Knowledge Sharing)
Give Staff Instant Access to What They Need
PHPKB provides a single, central place where employees can search for policies, procedures, troubleshooting steps, and best practices without waiting for a colleague to respond. This reduces internal bottlenecks and keeps everyone aligned on the same, up‑to‑date information.
- Central knowledge hub for departments, locations, and project teams
- Fast, relevance-based search across titles, content, and categories
- Intuitive categorization that mirrors your organizational structure
Structured Collaboration and Control
PHPKB is built for collaborative knowledge creation while keeping content quality under control.
- Role-based permissions for authors, editors, and reviewers
- Drafts, approvals, and version history for transparent content changes
- Feedback, ratings, and comments so employees can suggest improvements
Multilingual Knowledge for Global Teams
For organizations operating across regions, PHPKB supports managing content in multiple languages so every team can work in the language they are most comfortable with.
- Articles available in multiple languages under a unified structure
- Interface and content language selection for users
- Support for left-to-right and right-to-left languages
Internal Access Options
You can tailor internal access to match your security and compliance needs.
- Private, staff-only knowledge bases behind your firewall
- Category-level access (e.g., HR-only content, IT-only content, leadership-only content)
- Integration options with intranet or SSO for seamless sign-in
Self-Service for Customers (External Knowledge Sharing)
Let Customers Help Themselves First
PHPKB enables you to build a self-service customer portal where users can quickly find answers without logging a ticket or waiting in a queue. This improves customer satisfaction and reduces the load on your support team.
- Public FAQs, how‑to guides, and troubleshooting articles
- Smart search that suggests relevant answers as users type
- Contextual links from your website, app, or support portal to the right articles
Capture and Reuse Support Knowledge
Your support team can document solutions once and make them available to every customer who needs them.
- Agents create and update articles based on real support cases
- Approval workflows ensure only accurate, customer-ready content is published
- Article ratings and feedback highlight which content works best
Multilingual Customer Help Centers
Serve a global customer base with localized content from one central system.
- Separate or combined sections for each language
- Localized interface to help customers navigate with ease
- Ideal for products and services used across multiple countries
Flexible Access: Public, Restricted, or Hybrid
PHPKB lets you mix public and restricted content to match your business model.
- Fully open knowledge bases for general information and pre‑sales queries
- Login-protected areas for registered customers, partners, or paid plans
- Category-level permissions so some content is public while other content is private
Available as Self-Hosted or Cloud-Hosted (SaaS)
Self-Hosted (Perpetual License)
Choose the self-hosted edition of PHPKB if you want maximum control over your environment.
- Install on your own servers or data center
- Full control over data, backups, and security policies
- Easier integration with internal systems, intranet, and authentication
Cloud-Hosted (SaaS)
Choose the cloud-hosted edition if you prefer a fully managed solution.
- No server setup, installation, or maintenance required
- Automatic updates and security patches
- Fast deployment so your teams and customers can start using self-service quickly
Key Benefits of Knowledge Sharing with PHPKB
- Reduces repetitive questions for support and internal experts
- Speeds up onboarding and training with a single source of truth
- Improves consistency and compliance by standardizing answers and procedures
- Enhances customer satisfaction through reliable 24/7 self-service
- Supports multilingual teams and customers without fragmenting content
Turn Your Knowledge into a Shared Asset
PHPKB helps you build a self-service knowledge base that serves both your internal teams and your customers from a single, powerful platform. By centralizing, organizing, and sharing knowledge in multiple languages, you turn information into a strategic asset instead of a daily struggle.
