A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More
Vinita
Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More
Table of Contents Knowledge Management System vs. Knowledge Base System Software Documentation Types of Software Documentation 1. User Documentation 2. Developer Documentation 3. Just-in-time Documentation Importance of Software Documentation... Read More
Table of Contents Introduction What is Knowledge Sharing? Importance of Knowledge Sharing 1. Knowledge Sharing helps prevent 'brain drain.' 2. Knowledge Sharing saves time 3. Knowledge Sharing boosts collaboration Benefits of Knowledge Sharing... Read More
Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More
Table of Contents Why shouldn’t businesses rely solely on customer support agents, chat help, and emails? Why do all businesses need a Knowledge Base? Features of a Knowledge Base The in-house solution as well as a cloud-hosted solution... Read More