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Rinky Batra

Rinky Batra

Rinky is a knowledge management expert. As a customer support specialist at PHPKB, she has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.

Internal Knowledge Base - A Complete Guide

Table of Contents What is Internal Knowledge Base? What is the purpose of an Internal Knowledge Base? Why does an organization need an Internal Knowledge Base? Centralized Space Easy Onboarding Improved Employee Productivity Tacit Knowledge... Read More

Best Practices to Create User Manual

User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

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