Knowledge is one of the organization's most important assets in strategic terms. It is what makes an organization different from its competitors. The ability of an organization to identify critical knowledge, to create knowledge, and to transfer it... Read More
Rinky Batra
Rinky is a knowledge management expert. As a customer support specialist at PHPKB, she has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.
The rapid advancement of technology has caused structural changes in organizations, which in turn has intensified the competition among organizations and highlighted the importance of employee performance in the success of companies.... Read More
The need for Knowledge Base To keep customer loyalty, your company must deliver a delightful experience, otherwise, your customers will quickly shift to your competitors. Excellent customer service is a cornerstone of any business, and... Read More
Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More
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