We’re excited to announce that we’ve upgraded our payment processing system to FastSpring.com for handling all subscription payments related to our hosted knowledge base service.
This change replaces our previous payment provider, 2CheckOut.com, and is part of our ongoing effort to improve your subscription experience with greater flexibility, reliability, and security.
Why We Made This Change
FastSpring enables us to:
- Offer more stable and secure recurring billing for monthly and annual subscriptions
- Provide a simplified checkout process for new and existing customers
- Ensure faster payment processing and invoice management
What You Need to Do
If you are an existing customer with a hosted knowledge base instance, please request a new subscription link to continue your service.
Existing Service & Data
Your hosted knowledge base instance remains unaffected. This update only concerns the subscription billing platform. All your data, settings, and configurations will continue to operate as usual.
Need Help?
If you need assistance transitioning your subscription or have any billing-related questions, feel free to contact our support team. We’ll be happy to guide you through the process.