A well-crafted knowledge base article helps users solve problems efficiently, reduces support load, and enhances user experience. Here’s a step-by-step guide to doing it right highlighting the best practices for writing knowledge base articles:... Read More

Table of Contents What is meta description? Example: Code Example: Where Do You Add the Meta Description? Optimal Length Optimal Format Why is the Meta Description Important? How to write meta descriptions for SEO? SEO Best Practices Action... Read More

Table of Contents What Is a Standard Operating Procedure? Various Types of Standard Operating Procedures Checklists Step-by-Step Instructions Lists Arranged in A Hierarchy Process Flowchart Why is a Standard Operating Procedure Important?... Read More

The application of knowledge base software is not limited to the self-service solution, rather they also help service personnel support customers during calls and emails. The support executives greatly rely on centralized knowledge management tools... Read More

This article explains how to set up write permissions in the required folders for configuring IIS 7.0, 7.5, or 8.0 on Microsoft Windows Server for installation of PHPKB Knowledge Base Software. In order to install PHPKB knowledge management... Read More

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

In this era of fierce competition, companies are focusing on a knowledge-sharing culture and a knowledge-centric approach to scale rapidly. However, not all companies are able to optimally utilize this process because they miss a very crucial type of... Read More

A documentation software is a tool that helps in creating, organizing, and managing various types of software documentation. It is used to document software products, including their features, functionality, and technical specifications.... Read More

If you’ve landed here, you’re likely searching for the best knowledge base solution; whether it’s to help your customers, organize internal procedures, or empower your support team to grow. With so many options available, finding... Read More

PHPKB knowledge base software is extremely easy and straightforward to install. You just need to upload the files from the archive, navigate to the URL, and follow the installer. In this tutorial, we are going to cover the installation step by step.... Read More