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Ajay Chadha

Ajay Chadha

Ajay Chadha is the founder and CEO of PHPKB – a leading knowledge management software used by large and medium-sized enterprises. Empowering individuals and teams to harness the power of knowledge through practical and innovative approaches to knowledge management. Every day, we help companies scale their customer support & onboard their employees 2x faster.

What are 7 steps to create a knowledge base?

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Creating a knowledge base is an essential step for organizations aiming to enhance their information management, improve customer service, and streamline internal processes. Here are seven key steps to create an effective knowledge base: 1. Define... Read More

The Role of Event Logging in Knowledge Base Compliance

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In the digital age, maintaining a robust knowledge base system is crucial for organizational efficiency and information management. One often overlooked but essential component of these systems is detailed event logging. By meticulously recording... Read More

Understanding Technical Writing Tools

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Master Technical Documentation: Top Tools and AI Enhancements for 2024 Technical writing is a specialized form of communication that includes preparing instruction manuals, journal articles, and other supporting documents to communicate complex and... Read More

How to Fix a Bad Knowledge Base Article?

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This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

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