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Ajay Chadha

Ajay Chadha

Ajay Chadha is the founder and CEO of PHPKB – a leading knowledge management software used by large and medium-sized enterprises. Every day, we help companies scale their customer support & onboard their employees 2x faster.

Best Practices for Building an IT Help Desk Knowledge Base

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An IT help desk knowledge base is a valuable tool for any organization, providing quick and accurate answers to common technical issues. It allows your organization to easily organize and access all of the information it generates. However, building... Read More

Why Do I Need To Localize My Knowledge Base?

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A knowledge base is an enormous storehouse to collect, organize and manage all the knowledge and information of a company. It is a fundamental resource that provides staff and customers with a basic reference and the first point of contact, for the... Read More

Top 10 Benefits of a Knowledge Base

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In addition to storing content and information, a good knowledge base gives your company a strategic advantage. With an effective knowledge base, customers find the exact information they need - in an organized manner. PHPKB is a Knowledge base... Read More

5 Best Ways to Use Knowledge Base Software

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Businesses realize the need to offer online technical help for clients and simple access to internal corporate information for staff as the globe embraces digital solutions more and more. Knowledge base software can store, share, and search... Read More

Use Knowledge Base Software to Achieve Optimum Productivity

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A Knowledge Base Software is essentially a self-serving online library. It is a technology used to store structured and unstructured information utilized by a computer system. Evidence suggests that Knowledge Base Software is effective in increasing... Read More

What is a Help Center? Its Importance and Benefits

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Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More

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