Ajay Chadha

If you’ve landed here, you’re likely searching for the best knowledge base solution; whether it’s to help your customers, organize internal procedures, or empower your support team to grow. With so many options available, finding... Read More

Running a credit union today means juggling fast service, strict rules, and the need to keep everything running smoothly, all while information is scattered across emails, files, and outdated documents. A centralized knowledge base can be a real game... Read More

This is a knowledge base article titled "Glossary of Terms" — tailored to include an explanation, key characteristics, its usefulness in knowledge bases, and details about the Autolink Glossary Terms feature in PHPKB knowledge base software. ... Read More

Knowledge Management (KM) is the structured process of capturing, distributing, and effectively using organizational knowledge. Understanding the foundational terms in KM helps build a strong framework for implementing knowledge-centric strategies.... Read More

A well-crafted knowledge base article helps users solve problems efficiently, reduces support load, and enhances user experience. Here’s a step-by-step guide to doing it right highlighting the best practices for writing knowledge base articles:... Read More

A documentation software is a tool that helps in creating, organizing, and managing various types of software documentation. It is used to document software products, including their features, functionality, and technical specifications.... Read More

In today's fast-paced digital environment, organizations are inundated with vast amounts of information. Managing this knowledge efficiently is crucial for maintaining a competitive edge, fostering innovation, and ensuring operational... Read More

We are thrilled to announce the release of PHPKB Knowledge Management Software 9.6, and we can't wait for you to explore its latest enhancements! This version is loaded with features designed to enhance efficiency, improve functionality, and... Read More

Creating a knowledge base is an essential step for organizations aiming to enhance their information management, improve customer service, and streamline internal processes. Here are seven key steps to create an effective knowledge base: 1. Define... Read More

Knowledge management (KM) in the healthcare industry is critical for improving patient care, reducing costs, and enhancing operational efficiency. Here's how KM is utilized in healthcare: Knowledge Management in Healthcare Clinical Decision... Read More