Skip to Content
Rinky Batra

Rinky Batra

Rinky is a knowledge management expert. As a customer support specialist at PHPKB, she has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.

How to build a call center knowledge base?

The application of knowledge base software is not limited to the self-service solution, rather they also help service personnel support customers during calls and emails. The support executives greatly rely on centralized knowledge management tools... Read More

Internal Knowledge Base - A Complete Guide

What is Internal Knowledge Base? An internal knowledge base provides a centralized space for employees to share and access information when needed. Internal Knowledge Base can contain general information such as training documentation for easy... Read More

Results 1 - 10 of 30