Renewing your software maintenance & support subscription is entirely optional, but it will ensure your continued access to the following great benefits: Technical Support Software Updates Peace of mind Another option that might be available to... Read More

Renewing your download software maintenance is entirely optional, but it will ensure your continued access to the following great benefits: Support service You'll continue to receive technical support for another 12 months. Support is available to... Read More

Yes, you can continue to use your knowledge base software even after the active support & maintenance period expires. As all commercial and academic licenses are perpetual, you can use your software into perpetuity. Do keep in mind that software... Read More

All commercial and academic licenses are perpetual, meaning the product will continue to operate the same way as it does before and after the maintenance period expires. After the first 12 months, your software maintenance will expire and you will no... Read More

To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote... Read More

Question 1: What does the renewal cost? Is it 1 year or do you have for more than 1 year? If so what will be the savings if renewed for more than a year? Answer: Renewal cost is 20% of the actual license cost OR $135 (whichever is higher) for a 1... Read More

Yes! If you have purchased multiple software licenses, you will be able to co-term your support & maintenance subscription end dates for easier management. If you need further assistance, please contact our Sales Team or your Account Manager to... Read More

Your maintenance contract is like an insurance policy. It entitles you to more than just being able to contact Support by telephone or logging a case online. A valid contract provides you with cover for the number of software licenses you own for the... Read More

Yes, you can purchase and hold a maximum of 3 years worth of active software maintenance for any one license of the PHPKB knowledge base software. You have the option to buy an extra 2 years (24 months) of support & maintenance subscription ... Read More

A knowledge base software is an important tool for organizations to store and manage information, making it easily accessible to users for reference and problem-solving. However, like any software system, a knowledge base requires periodic... Read More