Expand "Statistics" section in left navigation bar and click on "Search" link. By default, the Summary screen is displayed which contains statistics like successful searches, failed searches, recent successful search etc. in tabular and pictorial... Read More

Expand "Statistics" section in left navigation bar and click on "Search" link. Search statistics page will display; click on "Successful" tab to view the report of successful searches report. The report is in tabular form as shown below: S.No.: ... Read More

If you’ve landed here, you’re likely searching for the best knowledge base solution; whether it’s to help your customers, organize internal procedures, or empower your support team to grow. With so many options available, finding... Read More

Customer service is crucial for any business because by providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, provides testimonials, reviews, and feedback for... Read More

  Businesses need to think beyond how to store the wealth of knowledge passed around within their workplace. They must also focus on how to use this knowledge to improve their operations and boost business growth. To do that, they must invest... Read More

Knowledge Management (KM) is the structured process of capturing, distributing, and effectively using organizational knowledge. Understanding the foundational terms in KM helps build a strong framework for implementing knowledge-centric strategies.... Read More

In today's fast-paced digital environment, organizations are inundated with vast amounts of information. Managing this knowledge efficiently is crucial for maintaining a competitive edge, fostering innovation, and ensuring operational... Read More

The Integration of Knowledge Bases in Modern Customer Service In today’s fast-paced digital landscape, artificial intelligence (AI) has emerged as a game-changer, particularly in the realm of customer experience (CX). With customers... Read More

A centralized knowledge repository (CKR) is a digital platform where organizations can store, access, and share their valuable information in a systematic and organized manner. The purpose of such a repository is to improve the efficiency and... Read More

In today's world, knowledge is a valuable commodity that businesses and individuals alike strive to acquire, store, and utilize effectively. Knowledge Management (KM) is a process that helps organizations and individuals manage and leverage... Read More