This User Manual describes the GUI and working of front-end area as well as administration control panel of the PHPKB Knowledge Base Software. It explains you the functioning of each of the screens. A Few Key Concepts: End Users - your knowledge base... Read More

User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

Introduction Organizing knowledge base content in a clear and user-friendly manner is essential for providing an effective user experience. A well-designed hierarchy can help users find the information they need quickly and easily and can make it... Read More

In the rapidly evolving technological landscape of 2025, technical documentation plays a pivotal role in bridging the gap between complex products or systems and their users. This comprehensive guide delves deeper into creating effective technical... Read More

Table of Contents Knowledge Management System vs. Knowledge Base System Software Documentation Types of Software Documentation 1. User Documentation 2. Developer Documentation 3. Just-in-time Documentation Importance of Software Documentation... Read More

A documentation software is a tool that helps in creating, organizing, and managing various types of software documentation. It is used to document software products, including their features, functionality, and technical specifications.... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

Documentation serves as the lifeline of any software application - be it a product manual, a user guide, or an API documentation. It is the pathway for the users to understand and master the use of any product. For software companies, the need for a... Read More

Knowledge Management (KM) is the structured process of capturing, distributing, and effectively using organizational knowledge. Understanding the foundational terms in KM helps build a strong framework for implementing knowledge-centric strategies.... Read More

In today's tech-savvy era, software documentation serves as the linchpin in any software development project. It facilitates users to comprehend how to employ the software, troubleshoot any hurdles, and extract maximum utility from it. However,... Read More