Managing TemplatesEstimated Reading Time: 2 Minutes
Expand " Articles " section in the left navigation bar and click on " Article Templates " link¬†to open 'Manage Templates' page.¬†In multi-language edition, you can select the language from language drop-down available on the right side of the page to view the templates of¬†that language.
- ID: This column depicts the auto generated unique ID assigned to the¬†template in the knowledge base.
- Title: This column shows¬†the name of the template assigned by you.
- Author: This column displays name of the person who created the template.
- Status: This column displays whether the template is active or not. Tick icon in column shows that template is active and can be inserted in the article when needed. Whereas, a cross icon shows that template is not active and cannot be inserted into the article. You can click on the icon to change its status.
- Default: This column shows the template item that has been set as default by you. Article content field on add article screen is¬†populated with the contents of the default template. One default template per language is allowed in the knowledge base. ¬†Click on " Set Default " to set the template as default.
- Updated on: This column displays the date and time the template was last modified.
- Actions: This column contains two operations that can be performed on the template.
- Edit - Click to modify the template.
- Delete - Click to remove the template from the knowledge base.
- You can use " Select Bulk Actions " to perform the same operation on more than one template. For this, you need to mark the check boxes corresponding to templates on which operation is required, then choose a bulk action and click on apply.
How to insert a template into an article?
- Click on the Article Templates ¬†button available in the WYSIWYG editor as shown in the figure below:
- When you click on Article Template button, a dialog¬†named Article Templates will be opened with the list of all the visible templates as shown in the¬†screenshot below.
- Click on the template title to insert template. It can be inserted¬†in two ways:
- Append at cursor location - Click to insert the template where the cursor is currently located. It does not affect the existing contents present in the editor.
- Clear Contents & Insert - Click to replace the contents of an editor with the template contents.
- Applicable To: Standard Edition, Standard (Multi-Language) Edition, Enterprise Edition (MySQL), Enterprise Multi-Language Edition (MySQL), Enterprise Edition (SQL Server), Enterprise Multi-Language Edition (SQL Server)