It gives us immense pleasure to proudly announce the release of 'PHPKB 6', the latest version of our knowledge base software. Our developers have been hard at work improving 'PHPKB', the leading knowledge base software. The new version, PHPKB 6, is... Read More
Ajay Chadha
Ajay Chadha is the founder and CEO of PHPKB – a leading knowledge management software used by large and medium-sized enterprises. Empowering individuals and teams to harness the power of knowledge through practical and innovative approaches to knowledge management. Every day, we help companies scale their customer support & onboard their employees 2x faster.
In an era where data is the new gold, the way you treat your organizational knowledge can hence make a significant difference. Among the cloud-powered options of a knowledge base in particular, a self-hosted one, also known as on-premise knowledge... Read More
With the rise of the digital age, there has been a fast-paced evolution in coping with how organizations manage and share knowledge. “Knowledge as a Service,” or KaaS, is a development concept which fits the situation. It reconceives knowledge... Read More
In today's information-driven business environment, maintaining an organized, accessible internal knowledge base is crucial for efficient operation and continuity. This article explores the concept of an internal knowledge base, provides... Read More
In the realm of knowledge management, distinguishing between different types of knowledge is crucial for leveraging organizational wisdom effectively. Among these, implicit knowledge plays a pivotal role in the productivity and innovative... Read More
HR Knowledge Management: Elevating Human Resources Practices HR knowledge management is crucial for organizations, as it centralizes vital HR information and enables employees to access and update it easily. With the right solution in place, HR teams... Read More
In the realm of Knowledge Management Systems (KMS), where the collective intelligence of an organization is curated, shared, and continuously updated, maintaining the accuracy and consistency of information is paramount. A critical feature that plays... Read More
In the fast-paced realm of customer service, efficiency is not just a goal; it’s a necessity. With the increasing demand for quick and accurate responses, customer support agents are under constant pressure to perform. However, a significant... Read More
The Integration of Knowledge Bases in Modern Customer Service In today’s fast-paced digital landscape, artificial intelligence (AI) has emerged as a game-changer, particularly in the realm of customer experience (CX). With customers... Read More
AI in Knowledge Sharing: A Comprehensive Look In the age of digitalization, where knowledge is paramount, companies are increasingly recognizing the importance of knowledge sharing for sustaining competitive advantages. The knowledge management... Read More
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