What are ticket departments? Ticket departments in a knowledge base system are organizational units within the customer support or service framework, designed to categorize and route customer inquiries, issues, or support tickets to the most... Read More
Atam Parkash
Click on "Manage Articles" link available in "Articles" section of left navigation bar to manage the articles in your knowledge base. By default, approved articles are displayed on the screen. However, you can navigate through tabs to view and... Read More
This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a video guide at the bottom that demonstrates these steps to create a new article in... Read More