Knowledge Management

The application of knowledge base software is not limited to the self-service solution, rather they also help service personnel support customers during calls and emails. The support executives greatly rely on centralized knowledge management tools... Read More

A multilingual knowledge base is a collection of information and resources that is available in multiple languages. It allows users to access the information in their preferred language, making it easier for them to find the information they need.... Read More

The knowledge employees bring to an organization is your most valuable resource. Human power keeps a business running and the innovative spark that propels a business ahead of its competitors. The expertise, innovation, and fresh ideas... Read More

Tacit knowledge, the type of knowledge that is difficult to transfer to another person by means of writing it down or verbalizing it, is an essential part of any organization. Capturing this knowledge, however, is tricky due to its nature but it is... Read More

This article discusses various strategies for managing knowledge workers effectively. It covers the definition and characteristics of knowledge workers, the importance of technology and knowledge management platforms like PHPKB, and strategies for... Read More

  Businesses need to think beyond how to store the wealth of knowledge passed around within their workplace. They must also focus on how to use this knowledge to improve their operations and boost business growth. To do that, they must invest... Read More

Negative Feedback In Organisation Negative feedback is better than no feedback. Most of the times, a dissatisfied customer shifts to a competitor's product, not giving the company a chance to earn their loyalty back. Therefore, a negative feedback... Read More

Intellectual capital is defined as the valuable knowledge held as a shared asset among employees or the expertise of individual employees. Knowledge management recognizes the value of knowledge and intellectual capital approaches attempt to give it... Read More

If you are looking for a comprehensive Knowledge Management solution for your company, there are a few things you need to keep in mind. The first thing you need to do is understand which problems you wish to solve using Knowledge Management. This... Read More

About Knowledge Base One of the best ways to provide top-level support to your customers is to actually allow them to help themselves. If you have the right software in place, you can do this by setting up a knowledge base. A knowledge base is a... Read More