Operational components constitute what people have in mind when they talk about a knowledge management system. Content Management Systems To make available the organization's data and information to the members of the organization is done through... Read More
Knowledge Management
The need for Knowledge Base To keep customer loyalty, your company must deliver a delightful experience, otherwise, your customers will quickly shift to your competitors. Excellent customer service is a cornerstone of any business, and... Read More
Anti-Concurrent Editing is a feature in knowledge management software that helps to prevent conflicts when multiple users attempt to edit the same article at the same time. What is the need for Anti-Concurrent Editing? When multiple users attempt to... Read More
Organizational knowledge management involves structuring the acquisition and use of knowledge arising within an organization and integrating knowledge from external sources. Knowledge may arise passively within an organization from reaction to... Read More
In today's fast-paced business environment, knowledge is power. Companies that possess valuable knowledge have a competitive advantage over their competitors. However, the knowledge that is not shared within an organization can have disastrous... Read More
When technical issues are being resolved by support desk agents, it is rational to keep an account of the measures for every new challenge that surfaces. The problem may be due to software bugs, defective equipment, the necessity of more education... Read More